Refund policy

At The Craft Studio, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a 14-day return and refund policy, subject to the terms below.

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1. Eligibility for Returns and Refunds

You may request a return or refund within 14 days of receiving your order or attending your first class/session, provided that:

• The item is unused, undamaged, and in its original packaging (for physical products)

• Digital downloads or custom-made items are not eligible for return unless defective

• Class bookings are refundable only if canceled at least 48 hours before the start time

• Proof of purchase (receipt or order confirmation) is provided

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2. How to Request a Return or Refund

To initiate a return or refund request, please contact us via WhatsApp at +968 9892 0603 within the 14-day window. Our team will guide you through the next steps.

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3. Return Shipping

If returning a physical product, you may be responsible for return shipping costs unless the item is defective or an incorrect product was sent.

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4. Processing Your Refund

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, a refund will be issued to your original method of payment within 5–10 business days

• Refunds for classes or services will be processed based on the original payment method and policy outlined above

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5. Non-Refundable Items

We do not offer refunds on:

• Downloadable or digital products (unless proven defective)

• Custom-made or personalized items

• Missed classes or workshops without prior cancellation

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6. Questions?

For any questions regarding this policy or your specific case, please reach out to us on WhatsApp at +968 9892 0603. We're happy to help!